FAQs

When will I receive my order?

We currently operate on a rolling pre-order schedule. Meaning we will open pre-orders for 2 weeks. After pre-orders close, we begin production. This typically takes anywhere from 7-10 days. Once production is completed, we ship all orders with USPS. The total turnaround time once pre-orders close is typically 2 weeks.

Can I become an OURO athlete?

At the moment, we are working on a case by case influencer/athlete partnership. If you’d like to be considered, please email us at support@ourohq.com